MTC Services installs the sales-and-operations system that owner-run businesses are missing — then teaches your people to run it without us.
Sales lived in one person's head. A founder, a stepfather, the previous owner. Now they're gone and revenue is quietly drifting down. You know the operations cold, but nobody's driving new business — and you don't know what you don't know.
Equipment dealers, rental houses, industrial distributors, trades and construction services. The work was always just there — until it wasn't. Reps are unmanaged, the CRM is a graveyard, and sales blames operations while operations blames sales.
Ride-alongs with your reps. Time at the counter and in the yard. Calls with your customers. A hard look at your order flow, receivables, and CRM. You get a root-cause diagnosis of where revenue is leaking and a prioritized plan to fix it — not a binder of theory.
We build the MTC Operating System into your business: the reporting, the order intake, the daily rhythm between sales and operations. Your team learns it by doing it — with coaching in the field, not slides in a boardroom.
Four days a month working your business: coaching reps, reviewing the numbers with you, finding the next weak point before it costs you. Quarterly on-site visits included. When you're stable, downshift to Pulse — we don't hold clients hostage.
The 4:00 rhythm: what happened today, what goes out tomorrow, what needs someone senior to step in.
Proactive check-ins on yesterday's orders — so you're in the customer's head before they place tomorrow's.
A single mandatory order format. Engineers out the sales-versus-operations blame loop for good.
Monthly: customers gained, lost, and retained — ranked by revenue, with root-cause follow-up on every loss that shouldn't have happened.
Inactive accounts and major projects mapped geographically, so reps work territory density instead of windshield time.
Build the market for underused capacity months in advance — instead of discounting what's sitting in the yard.
Unpaid bills treated as process failures, not credit problems. Start by asking the customer how they need to be billed.
I’ve worked inside EOS®, Lean, and ISO9001 environments — not as a consultant, but as a manager responsible for making them work.I’ve lived the implementation, the friction, the discipline, and the gaps. Here’s the truth frameworks don’t say out loud: EOS®, Lean, and ISO9001 assume you already have a working revenue engine. Most businesses don’t. That’s where MTC fits. I build the sales‑and‑operations layer those frameworks depend on — the part that turns structure into actual revenue. If you’re already running EOS®, Lean, or ISO9001, great. MTC plugs directly into them.
"I don't sell hours. I install a system your team can run without me — and stay until they can."
I've been selling since I won my first sales award at ten years old, and I've spent 25 years inside blue-collar B2B businesses — not advising them from a distance, but running the branches, managing the fleets, working the counters, and carrying the number.
I took a greenfield equipment rental branch from zero to $3 million a month on the strength of sole-source contracts with oil sands megaprojects. I grew a division nobody had heard of from $7M to $45M in 4 years. I've fixed billing nobody could collect, revived dead accounts, and turned CRMs from surveillance tools into selling tools.
The thread through all of it is the company name: making the connection — between sales and operations, between your business and your customers, between what the field knows and what the office decides. That's where revenue leaks. That's what I fix.
If your sales engine is missing, drifting, or stuck — let's have a straight conversation about it. No pitch deck. No junior consultants. Just the guy who's fixed it before.
Email ChrisServing Western Canada · mtcservices.ca
Offices in Edmonton, Vancouver, Victoria